Delivery & Returns

Delivery

PLEASE NOTE: Our working days are Monday - Friday excluding bank holidays.

Cut off time for Next Day Delivery is 3.30pm. Orders placed after these times will be processed the next working day.

We offer the following options:

 Delivery inside the UK 

Method

Price

Transfer time

Notes

UK Standard

FREE

Next working day by 5.30pm, signed for.*

Delivered Mon - Fri. Signature required.

UK Saturday Delivery £12 Saturday delivery by 5.30pm, signed for. Delivered Saturday by 5.30pm. Signature required.

 

*There are a small number of postcodes to which next day delivery is not available. Details can be found here.

*Deliveries to Northern Ireland and The Isle of Man could take 2-3 days.

Delivery to Channel Islands 

£4.50 Royal Mail International Signed For 3 - 5 working days. Signature required.

(We can offer refunds only on returns, no exchanges)

Delivery to European countries  

£10 Royal Mail International Signed For up to 10 working days. Signature required.

(We can offer refunds only on returns, no exchanges)

 Delivery to Rest of the World  

£15 Royal Mail International Signed For up to 10 working days. Signature required.

(We can offer refunds only on returns, no exchanges)

 

Returns

Please note the returns policy only applies to items purchased from this website. Items purchased from any of our stockists must be returned direct to the retailer.

If you want to return your item for an exchange or refund that’s no problem at all, so long as it’s returned to us within 14 days of receiving your goods and the items are in resalable condition:

- All packaging and tags must be in tact (our packaging is resealable)
- Items must be unworn and unwashed
- Any items that are damaged, marked or scented in any way (e.g. smoke / aftershave) cannot be accepted and will be returned to the buyer

PLEASE NOTE THAT ONLY UK ORDERS CAN BE RETURNED FOR EXCHANGE. ANY ORDERS OUTSIDE OF THE UK CAN BE RETURNED BUT FOR A REFUND ONLY.

You will need to cover the cost of returning the item to us, but if you have selected a UK exchange, we will send the replacement item out free of charge. In the unlikely event that you are returning an item to us because it was either faulty, or we sent the wrong thing, we will reimburse you the cost of postage via a cheque in the post (please ensure you include your receipt for the postage with the return). We recommend for any returns, that you use a Royal Mail TRACKED mail service to post back to us.

You will find full instructions on the returns note that came with your order. Please allow up to 15 working days from when you posted your items to receive exchanged items and refunds.

Please post your item to:

Lacamanda Ltd
Davies Turner
Unit 8
World Freight Centre
Europa Gate
Manchester
M17 1DY

Please do NOT post returns to our head office address; this will significantly delay the processing of your return.