How should I care for my garment?
Please refer to the wash care label on individual garments for full instructions.
Shirts and polos should be washed at 30° and ironed on the reverse on a cool setting.
The majority of our shirts are 100% cotton and therefore may shrink a little in the wash, particularly the heavily printed fabrics. This can be remedied by gently reshaping whilst damp, then ironing (on a cool setting) will normally restore to the correct size.
All our blazers and waistcoats are dry clean only. They should be ironed on the reverse on a cool setting with the fabric slightly damp – run a steaming iron in front of the jacket, being careful not to touch it with the iron to achieve this. Ironing the outside can sear the fabric and cause it to appear shiny.
Our products are not suitable for tumble drying.
What fit are your shirts?
Our shirts are a standard fit, our polo shirts are slightly slimmer. See our sizing chart for more information.
I can’t find the style / size I want, is it available?
All our available stock is shown on the website, so if it does not appear, we do not have it in our warehouse. It may be coming back into stock or be available at one of our stockists – please contact us and we will do our best to find it for you.
Do you have any shops?
No, but we are stocked in independent retailers throughout the UK and Ireland. Please contact us for a list of stockists in your area, but please note most will only carry a limited range of styles.
When are new styles due in / can I pre-order items?
New stock is delivered regularly, but we are unable to give specific delivery dates. We are not currently able to take pre-orders.
ORDERS AND DELIVERY
Can I order over the phone?
Yes, give us a call on 0161 236 7322 and we’ll be happy to put the order through for you, whether you have an account or not. If you tried to place an order online but couldn’t complete it for any reason we are usually able to recover the details of your order and complete it for you over the phone.
Can I change my order / delivery address etc after it has been submitted?
Yes, please contact us as soon as possible and we will do our best to change it before your parcel is dispatched. If you have ordered after 5pm and email us before 9am the next working day this should not be a problem. Please note if we change items on your order this will NOT be reflected in the order / shipping confirmations emails.
What is the cost for delivery?UK next working day by 5.30pm, signature required - FREE on UK orders over £65. Some exclusions apply. For more information & costs on delivery outside of the UK see the Delivery & Returns page.
When will I receive my order?
|3 - 5 Working days, signed for|
|REST OF THE WORLD|
|Up to 15 working days, signed for.|
Can I track the delivery or returns status of my order?Yes. Once your order has been dispatched you will receive and e-mail from us containing tracking info related to the order. You can also track the status of the order in to your account here – my order status.
Do parcels require a signature?
Yes, all our deliveries are sent on a signed and tracked service and cannot be left in a safe place, so please do not request this in the order notes. If you provide a mobile number you will receive SMS delivery updates which will give you the option to delay delivery, or have your parcel delivered to a neighbour or local Post Office (UK only). See our delivery and returns page here for more information.
Can I return my item if I change my mind?
Where do I return items to?Return the item to Lacamanda Ltd, Davies Turner, Unit 8, World Freight Centre, Europa Gate, Manchester, M17 1DY (we recommend using a tracked service.) Please remember to include your returns slip included with your original delivery. If you have misplaced your returns slip please contact us here for a replacement.
Can I exchange an item for a more expensive one?
Yes, but we will need to take a card payment over the phone for the price difference. Please call us on 0161 236 7322 or we will call you on the number on your account when we receive your return.
I’ve returned an item for an exchange. When will I get it?If the new item you wanted is in stock then please allow 5 working days from posting your item back to us before contacting us regarding exchanges. We will email you again when your exchange has been dispatched or you can check the status by logging into your account here - my order status.
I’ve returned an item for a refund. When will I get it?It will take around 5 working days from you posting your item to us for us to receive and process the refund. The money may then take up to 5 working days to be reflected in your bank account. If after this time you have still not received your refund please contact customer services here and quote your original order number, we’ll be happy to look into this for you.
If I have a faulty item can I get my postage back?Yes. It is very rare for any J. L. Berlue item to be faulty as we carry out intensive quality checks on all stock, however, if you do receive a faulty item simply return it to Lacamanda Ltd, Davies Turner, Unit 8, World Freight Centre, Europa Gate, Manchester, M17 1DY and enclose your returns slip with a explanation of the fault. We will then refund or exchange the item for you. Please ensure you enclose a receipt for the cost of your postage.
Can I change the email address on my account?
Yes, please phone us on 0161 236 7322 to request this. We may ask some security questions to verify your identity.